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Database Support Service Plans

Bronze Support Level:

Single Oracle Instance Support
8 to 5 Phone Support
Monthly Site Visit
Annual Database Audit
Data Modeling
Relational Database Design
Application Design
Methodology Development

Silver Support Level:

Single Oracle Instance Support
24-Hour Phone and Paging
Biweekly Site Visit
Annual Database Audit

Gold Support Level:

Multiple Oracle Instance Support
24-Hour Phone Support
24-Hour Real-Time Monitoring
Weekly Site Visit
Monthly Mini Database Audit
Annual Database Audit
Support Coordination with Hardware Vendors and Oracle Support

Platinum Support Level:

Annual Database Audit
Full Time On-site Support Staffing

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